One of the most important job skills every employee, including those on the autism spectrum, must learn is how to greet a customer properly. If employees learn this valuable skill, they will be way ahead of the pack. Their employer will notice and customers will become life-long evangelists.
Many employees (and business owners!) fail miserably at this simple task, turning customers off forever and losing them to the competition, or to the online marketplace, often without even realizing it.
In my previous life I owned a specialty retail store. I developed an extensive and innovative six-week customer service and sales training program for new employees, where they were introduced to proven techniques and had to pass a test before joining the sales team. The program worked. I watched as confidence – and customer satisfaction and sales – soared. The tenets taught in this first training program provided the basis of my award-winning book Smile: Sell More with Amazing Customer Service.
Starting with that all important smile and friendly greeting at the front door, we took our store from a start-up to a beloved award-winning specialty retail business.
Volunteering at an animal shelter is a great way for tweens, teens and young adults on the autism spectrum to practice and improve social and job skills. They also learn responsibility and a respect for animals. As visitors come into animal shelters to look at animals available for adoption, it’s the perfect place for teens to improve face-to-face communication. The experience they gain volunteering at an animal shelter molds them into more effective volunteers and prepares them for the workforce.
Volunteering at an animal shelter is a fantastic opportunity, especially for teens with Aspergers. It has been widely discussed that children, teens, and adults with Aspergers form strong bonds with pets, and can greatly benefit from animal companionship.
Their time spent volunteering will produce better outcomes (adoptions) if they have good communication skills. Here are some top social skills from my book to ensure teens maximize the chance of an animal getting adopted, and master important social and job skills:
1. Smile and Say Hello:
When you see another person, whether a co-volunteer, staff member or visitor, smile and say “Hello”. Your smile will set the tone for positive future interactions and brighten the person’s day. It may even lead to an animal getting adopted or a financial donation. It all starts with a smile!
Social skills are especially difficult for teens on the autism spectrum, but many of these skills can be learned, and with practice, can become habit. Social skills are critical to make friends, get a job, and to live a fulfilling life. Research from Harvard University says social skills are the top factor for getting a job.
Share the following book excerpt with your son or daughter to give them a head start in mastering these important social skills.