Prefer to listen instead of read? Check out the podcast version of this blog from Starfish Social Club below! Welcome to part two of our conversations theme! This part will cover initiating conversations, ending conversations, interruptions, monitoring length of turn, and picking up on social cues. You Can Read PartContinue Reading

The dictionary defines glee as: ‘great delight, especially from one’s own good fortune’ Lindsay has just been asked about a household brand. By coincidence, the makers had only recently given her exceptionally good service, replacing an expensive part at no cost. She is more than just pleased, she is delightedContinue Reading

Take a look at Laura watching one of her favourite TV ads. How can we tell she’s enjoying it? She’s smiling, not just in a quick and fleeting way, but with a sustained and relaxed smile on her lips. When people are experiencing pleasure we see the eyes widen. LauraContinue Reading