The dictionary defines glee as: ‘great delight, especially from one’s own good fortune’ Lindsay has just been asked about a household brand. By coincidence, the makers had only recently given her exceptionally good service, replacing an expensive part at no cost. She is more than just pleased, she is delightedContinue Reading

Often in life things don’t go the way we want them to, whether it’s people who don’t cooperate or just objects, like printers that don’t work just when we really need them to print off an urgent document. When these obstacles seem unreasonable, or illogical, after several tries to makeContinue Reading

The dictionary definition for this emotional state is agitated, nervous or confused. You become this way by something that flusters you. In this case Roy has been presented with a list of powerful words. He thinks he should see some connection between them, but he can’t. So he’s just notContinue Reading

How can we tell the difference between someone simply enjoying something, on the one hand, and getting excited by it, on the other? The answer lies in the movement of the body.   The way Lisa smiles as she talks about this exciting topic, tells us that she is experiencingContinue Reading

Take a look at Laura watching one of her favourite TV ads. How can we tell she’s enjoying it? She’s smiling, not just in a quick and fleeting way, but with a sustained and relaxed smile on her lips. When people are experiencing pleasure we see the eyes widen. LauraContinue Reading

When asked to think about a particular fashion brand, Karen doesn’t try to hide how dissatisfied she would be if she owned it. It is immediately expressed, as she pulls down the corners of her mouth and presses her lips together. This is a good example of someone displaying theirContinue Reading