Customer Service with Aspergers: Greeting Customers with a Smile

Smile and Succeed

One of the most important job skills every employee, including those on the autism spectrum, must learn is how to greet a customer properly. If employees learn this valuable skill, they will be way ahead of the pack. Their employer will notice and customers will become life-long evangelists.

Smile

Many employees (and business owners!) fail miserably at this simple task, turning customers off forever and losing them to the competition, or to the online marketplace, often without even realizing it.

Facebook and Social Skills

Growing up there was nothing I wanted more in this world than for people to see me for exactly who I am, and like me for it. I drive myself mad looking for this, because identity is unstable. People change as they get older through a combination of experience, genetic predispositions, and neuroplasticity. Aspergers is one fickle diagnoses, mainly because it is susceptible to all kinds of misinterpretation.
And then this miraculous invention called Facebook came out.

Alix Generous

I joined Facebook in 2006 when it was still a relatively small community. One thing I loved about Facebook is that the social norms were different from in-person interaction, and often times made things easier on me. I can connect with people and not be criticized for my lack of eye contact or vocal tone.

A Day with the great Eustacia Cutler!

Note: This was one of our most popular posts and thought worthwhile to share again… 

Occasionally in life, if you are lucky, you brush alongside greatness. Not celebrity, but greatness. A person truly inspired to invent, revolutionize, and create with the added momentum to actually implement their gift toward worldwide betterment.

I was blessed to have been afforded many hours with such greatness.

Eustacia Cutler was born into a privilege that most only have viewed actress Grace Kelly portray on film. Her book, A Thorn in My Pocket, depicts her life in a nostalgia that few today can even begin to imagine. Her Cotillion, the Dedham Polo Club, times at the Vineyard, life at Cambridge, Harvard, and stories of shared company of notables such as Winston Churchill, George Gershwin and Robert Frost. Talk more with Eustacia, and you will learn of her father’s invention revolutionizing flight. However, all of this is not the sum of the greatness of Ms Cutler. You’ve heard the statement not everything that glitters is gold? You see, Eustacia was married and had 4 children, one of whom had Autism.

Eustacia-Cutler

In the 50s the pressure to institutionalize such a child came from doctors and family members. But when the pressure came from her husband, she went completely against the grain for the sake of her child, Temple.

Yes, as most of you know Eustacia Cutler is the mother of Dr. Temple Grandin. Dr. Grandin who went on to revolutionize the cattle industry as well as turn the world’s perception of Autism on its ear. Most of this information you probably already know, but the part you do not know is the day I was afforded time alongside Eustacia Cutler.

The 23rd Annual Texas Autism Conference was held in Corpus Christi this past week, and Sam and I had been asked to speak at one of the break-out sessions. The keynote speaker was Eustacia Cutler, who at the age of 88 offered such valuable and insightful information to the thirsty crowd of educators, parents and professionals, they were brought to their feet more than once. Her clarity, concern and connection with all in the room (primarily the mothers) intrigued my autistic son, Sam who was one of 4 to jump at the chance when the offer came to come up to the podium alongside her for a personal Q & A. When Sam (one of very few males in attendance) approached her and announced his name, and that he had Aspergers Syndrome the applause resonated with acceptance. Sam poised the question if Ms. Cutler was familiar with Moore’s Law which states that technology will grow at an exponential rate and if so, how does she perceive it will affect people with aspergers? Without missing a beat and looking my son straight in the eye she stated we, as humans, have a challenge ahead of us. Technology is essential, but perhaps Sam could be a forerunner bearing the seemingly impossible task of keeping the human factor within the technology field.

Her mind ever-sharp and in the moment allowed for many ‘ahh’ moments to walk away with. Here are just a few:

Animal Shelter Volunteer Work for Kids and Teens with Autism: Master Social and Job Skills

Volunteering at an animal shelter is a great way for tweens, teens and young adults on the autism spectrum to practice and improve social and job skills. They also learn responsibility and a respect for animals. As visitors come into animal shelters to look at animals available for adoption, it’s the perfect place for teens to improve face-to-face communication. The experience they gain volunteering at an animal shelter molds them into more effective volunteers and prepares them for the work force.

Animal Shelter

Volunteering at an animal shelter is a fantastic opportunity, especially for teens with Aspergers. It has been widely discussed that children, teens, and adults with Aspergers form strong bonds with pets, and can greatly benefit from animal companionship.

Social (Pragmatic) Communication Disorder

In addition to the changes related to individuals with Aspergers and HFA, the DSM-V introduced a new condition in the diagnostic category of communication disorders: Social (Pragmatic) Communication Disorder (SCD). SCD is marked by difficulties with pragmatics—aka practical everyday use—or the social use of language and communication. Therefore, SCD is concerned with an individual’s use of verbal and nonverbal social communication in everyday life.

The condition is of particular interest to individuals with Aspergers or HFA because, in the DSM-V, it specifically states that individuals who have marked deficits in social communication but whose symptoms do not otherwise meet the criteria for autism spectrum disorder (ASD) should be evaluated for social (pragmatic) communication disorder.

Functioning Socially and Living Independently with Aspergers

Autistically Speaking with Terrilee Tatum

I had a lot of problems growing up because I felt socially awkward and did not fit in with my peers. My challenges mainly were with social issues. Getting along with people, reading facial expressions, and body language all seemed completely foreign to me.

Terrilee Tatum

I was finally diagnosed with High Functioning Autism/Asperger’s Syndrome when I was 17 years old. Most people in Texas didn’t know what Asperger’s Syndrome was at that time. I’ll be 32 in December so over ½ my life I didn’t even know I had Asperger’s. Since then I have learned how to function in a world with people.

“Please,” “Thank you,” and “You’re Welcome”: Essential for Those with ASD to Excel in the Workplace

Social skills are especially difficult for teens on the autism spectrum, but many of these skills can be learned, and with practice, can become habit. Social skills are critical to make friends, get a job, and to live a fulfilling life. Research from Harvard University says social skills are the top factor for getting a job.

Share the following book excerpt with your son or daughter to give them a head start in mastering these important social skills.

Using Scripts to Develop Conversational Skills for Students with ASD

Actors use scripts to help them memorize dialogue as part of their performance. Once they have memorized the script, then they can recite the words from memory adding meaning through inflection, tone and pauses. One of the common strengths of students with an autism spectrum disorder is that of rote memorization.

script, social skills, asd

Therefore, a script may be an excellent tool to build conversational skills. Scripts are written sentences or paragraphs that individuals can memorize and use as supports in social situations. From greetings to asking for help to engaging in a conversation, a script can be a simple and discrete visual support.

Adults with Aspergers and Social Techniques: Learning Personal Space

Q&A with Ken Kellam

Q: Could you go into detail on other types of relationships (friends, co-workers, acquaintances, etc.) that you have had? Do you have a specific example of a misstep? Or situation that you were able to handle because of something you had been taught?

social skills, aspergers, personal space

A: Years ago, I was asked to help lead songs for a college-age Bible study (I was 30). Eventually, some of the women in the group went to the leader and told him they were uncomfortable with the way I looked at them. I was asked not to come back. I was in complete shock, and kept trying to figure out where I went wrong.